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Michel Zazzera

Michel Zazzera

Curriculum Vitae in IT

33 years old
zazzeramich@gmail.com +352 691 868 864
73 rue du viaduc4343 Esch Sur AlzetteLuxembourg
Experiences
  • IT Production
  • Monitoring of the platform in QA and PROD
    environment
  • Logs analysis with the developer team
  • Openshift applications
  • Docker containers
  • Basic scripting
  • Deployments of releases of the PODS
  • Daily meetings - good team communication
  • Job scheduling and configuration with Talend application
  • File transfers through SFTP server
  • 2nd line IT agent
  • SharePoint Support
  • Setup of events and meeting rooms
  • Ticket quality check
  • Microsoft exchange
  • Active Directory
  • Azure Active directory
  • Access rights management on the file server
  • SCCM
  • Software Installation
  • Skype for business
  • On site assistance
  • Remote assistance
  • MSTSC
  • Ticket assignment
  • Microsoft Intune
  • Provide training for new IT-Members
  • Test plan elaboration - Testing and validation
  • Calldesk agent
  • 1rst line IT agent
  • Incident Manager tasks
  • Quality checks
  • Multiple Customer handling
  • Assistance for SharePoint access
  • Assistance for VPN connection
  • SCCM - Remote control of the PC
  • Active Directory - User and groups handling and creation
  • Microsoft exchange
  • AS400 - monitoring and execution of daily process
  • MSTSC
  • Microsoft Office
  • Different ticketing tools - SAP/ OMNITRACKER / SERVICE-NOW / SMART / JIRA
  • Skype for business
  • Teamviewer
  • Provide training for new IT-Members
2012 to 2016

Professional Dancer

Independant
  • Social interaction
  • Traveling
  • Handling of a team for dance projects
Education

AZ-204: Developing Solutions for Microsoft Azure

A Cloud Guru

Since 2021
Online training ongoing

Futureskills

House of training

September 2021 to December 2021
The first part of this training is to improve generaly the Softskills at a workplace and optimize the workprocess.

The second part of the training has as goal to improve the digital skills and the IT awareness.

Technical College

LTE

2007 to 2012
12th year of IT secondary school
Skills

Languages

  • English
    Advanced
  • French
    Advanced
  • German
    Advanced
  • Italian
    Good
  • Luxembourgish
    Advanced

Social Skills

  • Teamwork
  • Communication
Interests

Travel

  • Culture
  • Monuments

Arts

  • Dancing
  • Singing
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